Return Policy
1224 Return & Refund Policy
At 1224, we want you to be completely satisfied with your purchase. As a specialist supplier of power, battery, and electrical products, we balance generous return options with strict terms to protect product resale value.
Our return policy is structured into two parts: Change of Mind Returns, and Faulty or Warranty Claims.
1. Change of Mind Returns (30-Day Policy)
We offer a 30-day change-of-mind return policy. You have 30 days after receiving your item to request a return if you choose the wrong model, voltage, or no longer need the product.
To be eligible for a change-of-mind return, the item must be strictly resalable:
- Unused and Untested: The item must not have been wired, mounted, or connected to a power source.
- Original Packaging: The item must be in its original, undamaged packaging with all seals, protective caps, manuals, and accessories intact.
- Tags & Proof: All product tags must remain attached, and you must provide your receipt or proof of purchase.
Change of Mind Shipping Costs: You are responsible for paying your own return shipping costs. Initial and return shipping fees are non-refundable. We do not charge restocking fees.
2. Faulty, Damaged, or Warranty Issues
Our Change of Mind conditions do not apply to products that are faulty, damaged in transit, or incorrect.
Please inspect your order immediately upon delivery. If you receive an item that is defective, damaged, or does not match the specifications ordered, please contact us at sales@1224.com.au straight away so we can resolve the issue.
- No Packaging Required: You are legally entitled to a remedy for faulty products even if you have opened, tested, or discarded the original packaging.
- Covered Shipping Costs: If the return is due to a product defect, transit damage, or an error on our part, 1224 will cover all return shipping costs by providing a prepaid shipping label or arranging a courier pickup.
How to Start a Return
- To initiate any return, please contact our support team at sales@1224.com.au.
- All returns must be explicitly authorised by our team before being sent back.
- Once approved, we will provide the correct return shipping address and detailed instructions. Please do not send items back without first obtaining return authorisation, as unauthorised items cannot be accepted.
Exchanges
The fastest way to get the item you need is to return the original item via our standard return process. Once your return is accepted, you can make a separate online purchase for the replacement product.
Non-Returnable Items
Certain items cannot be returned for a change of mind, including custom-assembled battery packs, special commercial orders, or personalised equipment. Please contact us if you have questions about your specific item.
Refunds & Processing Times
We will notify you once your return has been received and inspected. If approved, refunds will automatically be processed back to your original payment method. Please note that your bank or credit card company can take additional business days to clear and post the funds.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at sales@1224.com.au.
Consumer Guarantees
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Contact Us
1224.com.au – Dependable Power Solutions
ABN: 61 085 247 749
Postal Address:
1224
PO Box 185
Campbellfield VIC 3061
Australia
- Email: sales@1224.com.au
- Phone: 0490 807 728
- Business Hours: Monday to Friday, 8am – 5pm AEST
For sales enquiries, technical support, warranty claims, or general product enquiries, please contact us using the details above. A member of our team will respond as soon as possible.