Terms and Policies

Our Policies at a Glance

Returns & Refunds

We offer a 30-day return policy. Items must be unused and in original packaging. To start a return, contact sales@1224.com.au. Refunds processed within 10 business days of approval.

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Shipping

Free shipping Australia-wide. Orders processed within 2–16 business hours. Metro areas 2–5 business days; remote areas may take longer.

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Privacy

We collect only what's needed to process your order. We do not sell your data.

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Terms of Service

By purchasing from 1224, you agree to our terms covering orders, pricing, intellectual property, and more. All sales subject to Australian law.

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Our Trust Promises

Secure Checkout

Shop with confidence. All transactions are encrypted and secure.

Free Shipping & Returns

Free delivery Australia-wide. 30-day hassle-free returns. Contact sales@1224.com.au to start a return.

Australian Owned & Operated

Proudly Australian. We understand local needs and stand behind every product we sell.

Manufacturer Warranty Backed

All products are backed by manufacturer warranties for your peace of mind.