Shipping policy

At 1224.com.au – Dependable Power Solutions, a trading brand of Cell Revival Pty Ltd (ABN 61 085 247 749), we are dedicated to processing and dispatching your order as quickly as possible. Once your order has been sent, you will receive a confirmation email with your tracking details so you can follow your delivery.

Overview

1224.com.au delivers across Australia using a network of trusted and reliable freight providers. To provide the most efficient and reliable service, we compare a range of carriers — including Australia Post, TNT, TFM, Xpress, Toll, Hunter Express, Aramex, Star Track, and Couriers Please — to determine the most suitable shipping method for each order.

Delivery Costs

We provide FREE standard shipping Australia-wide on all orders.

There are no hidden shipping fees or additional standard delivery charges. The price shown at checkout is the total amount payable for your order.

Order Processing

Orders are handled during normal business hours, Monday to Friday (excluding Victorian public holidays).

Orders placed before 12:00 pm AEST on a business day are usually processed the same day. Orders received after this time, on weekends or public holidays, will in general be processed on the next business day.

All orders are checked for quality, securely packed, and prepared for dispatch before leaving our warehouse.

Dispatch Time

Most in-stock orders are dispatched within 1–2 business days after payment has been received.

Custom cable assemblies, made-to-order products, or special-order items may take an additional 1–3 business days before dispatch. If longer processing times apply, we will notify you as soon as possible.

Estimated Delivery Times

Once your order has been dispatched, delivery typically takes 2–8 business days across Australia.

Delivery timeframes are estimates only and may vary depending on your location, courier network capacity, weather conditions, public holidays, peak periods, or other factors beyond our reasonable control.

If you need delivery by a specific date, please get in touch with us before placing your order and we will confirm whether we can meet your request.

Delivery Terms

  • Deliveries are made during normal business hours.
  • A residential or business street address must be provided, as most courier companies cannot deliver to Post Office Boxes.
  • Safe Drop instructions may be added during checkout when supported by the chosen courier.
  • When a customer authorises Safe Drop, responsibility for the parcel transfers to the recipient once the courier completes delivery.
  • For added security, we suggest using a business address or another secure delivery location whenever possible.

Tracking Your Order

A tracking number will be emailed to you once your order has been dispatched. If your tracking information has not updated for several business days, or you believe your parcel has been delayed, please get in touch with us. We will investigate the issue with the freight carrier on your behalf.

Damaged Deliveries

  • Please inspect your order promptly upon delivery.
  • If your parcel arrives with visible shipping damage, please notify us within 24 hours and include photographs of both the packaging and the damaged goods.
  • If hidden shipping damage is found after opening the parcel, please notify us within 7 days of delivery so we can assist with the claims process.
  • Where products arrive faulty but the packaging shows no signs of shipping damage, please refer to our Returns Policy and Warranty Policy.

Lost or Missing Deliveries

  • If your parcel is marked as delivered but cannot be located, please get in touch with us as soon as possible.
  • We will liaise directly with the freight carrier to investigate the delivery and determine the most suitable outcome.
  • If a parcel is suspected to have been stolen after delivery, we may request supporting information, such as a police report or statutory declaration, to help with the investigation.
  • Each case is reviewed individually, and we will work towards a fair and reasonable resolution.

Australian Consumer Law

Our shipping and delivery obligations are in addition to your rights under the Australian Consumer Law. For more information, visit: www.accc.gov.au/consumers/consumer-rights-guarantees.

Contact Us

1224.com.au – Dependable Power Solutions
A trading brand of Cell Revival Pty Ltd (ABN: 61 085 247 749)
1/1488 Sydney Road, Campbellfield VIC 3061, Australia
(Administrative offices only, not open to the public)

Postal Address:
1224.com.au – Dependable Power Solutions
PO Box 185
Campbellfield VIC 3061
Australia

Email: sales@1224.com.au
Phone: +61 490 807 728
Business Hours: Monday to Friday, 8:00 am – 5:00 pm AEST

For sales enquiries, technical support, warranty claims, or general product enquiries, contact us using the details above. A member of our team will respond as soon as possible.

1224.com.au – Dependable Power Solutions, a trading brand of Cell Revival Pty Ltd (ABN 61 085 247 749), is an Australian-owned online retailer supplying power, battery, and electrical products to customers throughout Australia.

Policy Updates

We may update this Shipping Policy from time to time to reflect changes to our operations, freight services, or legal obligations. The most current version of this policy will always be available on this page.