Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@1224.com.au. Please note that returns will need to be sent to the following address: 1224 P.O. Box 185 Campbellfield 3061 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@1224.com.au. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item contact us for any return question at sales@1224.com.au

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we’ve approved your return, please contact us at sales@1224.com.au.

Damages and issues
At 1224 we take pride in the quality of our products and the satisfaction of our customers. We strive to ensure every order leaves our facility in perfect condition however, we understand that issues can occasionally arise.

We kindly ask that you inspect your order immediately upon delivery. Should you discover that an item is defective , damaged, or incorrect, please reach out to our dedicated support team right away.

We are committed to evaluating your request promptly and providing a swift resolution to ensure your experience with us remains exceptional.